Bringing Hope to Families and Children

Help Request Received

The Reily Foundation - Helping families and children



What Happens Now?

  • One of our staff will create a record about your case.
  • You will be sent 2 emails each providing a link to a form.
  • You MUST sign both forms before an advocate will contact you.
    • Consent to Exchange Information. With this form you are authorising an agency such as your child protection department to exchange information with your advocate. If you do not sign this form, you are restricting the scope of help the advocate can provide so it is in your best interests to sign it.
    • Role of an Advocate. This form explains to you what an advocate must not do, what they can and cannot do and what they will not do for you. The form also explains your rights with respect to the Reily Foundation. Lastly, this form explains what you must understand about the advocate. 
  • The emails will include instructions on how you electronically sign the form
  • Once we receive your signed forms, the advocate assigned to help you will be advised that they can now contact you.
  • It is in your best interest to sign and return both forms as soon as possible after you receive the emails since any delay in you signing them will lengthen the time before the advocate contacts you.

What an Advocate Must Do

An advocate must:

  • Comply with all legislation surrounding child protection and family law matters.
  • Obtain your signed consent to exchange information with agencies such as the child protection department.
  • Save a copy of that authorisation in the record specially created for every client.
  • Record all interactions they have with a client or an agency about your case. This includes but is not restricted to:
    • Phone calls,
    • Face to face discussions,
    • Emails, and
    • Other documents
  • Maintain those records as confidential.
  • Not disclose information to unauthorised individuals.
  • Discuss a client’s case on a public platform such as a social media site that could lead to the identification of a client or their children.

What an Advocate Cannot Do

Unless the advocate has the appropriate professional qualifications, an advocate must not provide:

  • Legal advice,
  • Medical advice,
  • Mental health advice,
  • Financial advice.

Any requests for such help will be refused.

An advocate will, if possible, advise you about where you might be able to find someone who can help you in these areas. Note that the Reily Foundation accepts no responsibility for any advice given by any agency external to the Foundation.

What an Advocates Does for a Client

An advocate will:

  • Discuss your issue with you.
  • Provide support for a client by:
    • Attending meetings with an agency such as the child protection department in order to provide moral support, take notes about the meeting and so on,
    • Attending supervised contact sessions with your children,
    • Provide a voice for you so that your concerns are heard,
    • Work to have the best interests of your children met.
  • Meet with you via phone, Facebook Messenger, Zoom,  social media and in person providing the travel time is 30 minutes or less.

What an Advocate Does Not Do for a Client

An advocate will not:

  • Write up a case for you to present in court or at a meeting with an agency such as a child protection department,
  • Transport children or adults to meetings.
  • Unless the advocate has received permission from a child protection department, an advocate will not meet with a child.
  • Provide any sort of financial assistance. For example, an advocate will not provide a client with the bus fare to attend a meeting.
  • Travel to meet a client if the travel time is in excess of 30 minutes.

What We Ask You To Do

All that we ask is that you:

  • Respect the advocates personal time and, except in an emergency, avoid contacting them out of hours.
  • Try to avoid repeatedly telling your story every time you have contact with the advocate. After the first contact with you, the advocate will have an understanding of your issue and will have recorded it in our records. You can, of course, provide additional information.
  • Provide the advocate with any relevant documentation which will assist in better understanding your case and the views of the Department.

Your Rights

Lodging a Complaint

If you wish to lodge a complaint against any member of the Reily Foundation, please fill out the Contact Us form which you will find in the Footer menu on the website.

Obtaining a Copy of Your Reily Foundation Record

If you wish obtain a copy of your  Reily Foundation record, please fill out the Contact Us form which you will find in the Footer menu on the website.

What You, the Client, Must Understand

The Reily Foundation accepts no responsibility for any decisions made by a child protection department, court or external agency such as a lawyer, medical/mental health practitioner or financial adviser.

An advocate is a person just like you with their own lives to lead, cares, duties and responsibilities. They are entitled to take time to deal with those responsibilities and to take time away to spend with their family, friends and colleagues.

Advocates work between 9 am and 5 pm. Outside of those times, they are not available to support you in any way. Any calls or contacts a client attempts to make will be refused until the next time the advocate is on duty.

A client who constantly ignores this requirement of them may end up with the advocate ceasing to provide support for the client.